Last updated: 24/05/2025

Welcome to LEND ME LUXE (“we”, “our”, “us”). By renting a designer bag from our website, you (“you”, “the customer”) agree to the following Terms and Conditions. Please read them carefully before placing your order.

1. Rental Agreement

By completing a rental through our platform, you agree to rent the selected item(s) for the specified period and return them in the same condition as received, except for reasonable wear.

2. Eligibility

You must:

  • Have a valid ID

  • Use a valid credit/debit card in your name

  • Agree to all terms outlined here

3. Rental Period

Rental periods begin on the delivery date and end on the agreed return date. Items must be returned using our provided return label or method by 5 PM on the final rental day.

Late returns will incur a daily fee of $100, up to the retail value of the item.

4. Condition of Items

All bags are inspected, cleaned, and authenticated before and after rentals.

You are responsible for:

  • Keeping the item safe and secure

  • Avoiding permanent damage (e.g., ink, tears, excessive staining)

Minor wear is acceptable. Significant damage or loss will result in charges up to the full retail value.

5. Security Deposit

We reserve the right to place a security hold or charge a refundable deposit on your payment method. This will be refunded once the item is returned and inspected, minus any applicable damage or late fees.

6. Cancellations & Refunds

You may cancel your rental:

  • More than 48 hours before dispatch: Full refund

  • Within 48 hours of dispatch: 50% refund

  • After dispatch: No refund

If the item is unavailable (due to damage, loss, etc.), we will offer a full refund or replacement item where possible.

7. Lost, Stolen, or Damaged Items

If an item is lost, stolen, or returned damaged beyond repair, you will be charged the full retail value.

8. Delivery & Return

  • We deliver Australia-wide

  • Returns must be made using the pre-paid label or method provided

  • You are responsible for returning the item on time

9. Prohibited Use

Do not:

  • Sub-rent the item

  • Alter or attempt to clean/repair it

  • Use it in environments likely to cause damage (e.g., festivals, heavy rain)

10. Liability

LEND ME LUXE is not liable for:

  • Any allergic reactions or injuries caused by use

  • Losses due to postal delays or force majeure events

11. Account Suspension

We reserve the right to suspend or ban customers who breach these Terms, misuse our service, or fail to return items.

12. Privacy

Your information is used strictly in accordance with our [Privacy Policy].

13. Governing Law

These Terms are governed by the laws of Australia.

14. Contact Us

For questions, issues, or disputes, contact us at:
Email: lendmeluxe@outlook.com